Shipping and Returns

SHIPPING POLICY

Dandelion Books

This Shipping Policy ("Policy") applies to all purchases from us, unless stated otherwise.

(1) GENERAL

(a) At Dandelion Books ("we/our/us") customer satisfaction is our priority.

(b) We are committed to delivering your orders in accordance with this Policy.

(d) Please read our Terms and Conditions along with this Policy.

(e) By making a purchase from us, you agree to this Policy. If you do not agree to this Policy, then please do not finalise your purchase.

(2) SHIPPING COSTS

(a) A flat fee of $10 (ten Australian dollars) applies to all products that are purchased from us.

(3) HANDLING AND DELIVERY TIMEFRAMES

(a) Once you receive confirmation from us that we have received your order, we aim to deliver your order in accordance with the following timeframes:

All orders shipped using Australia Post within. Orders will be dispatched with 3 business days of purchase. We can not be responsible for delays due to Australia Post. If you would like priority post, please get in contact.

(b) We always aim for punctual delivery, however, there are occasions when orders might arrive later than the anticipated date. For example, this could occur due to public holidays, extreme weather events, supply chain disruptions, unusually high demand, transportation issues, incorrect or incomplete shipping address, or a range of other matters.

(4) SHIPPING UPDATES

(a) Once your order ships, you will get a notification with the details of the courier service provider and other relevant information through the following method: email

(5) WHO DELIVERS YOUR ORDER

(a) Our default carrier/delivery partner is: Australia Post

(b) We reserve the right to change carriers at any time.

(6) AUTHORITY TO LEAVE

(a) When you place your order, you may have the option to provide "authority to leave".

(b) If you provide "authority to leave", you authorise our carrier(s) to leave your order at your specified address without needing a signature.

(I) If the delivery person deems the location unsafe, they will not leave the package unattended. The package may be taken to a nearby facility for you to collect it. This may result in additional cost, delay or hassle for you.

(II) We (and our carriers) are not responsible for any lost, stolen or damaged packages.

(7) WHERE WE SHIP TO

(a) We deliver our products throughout Australia subject to this Policy.

(8) OTHER FEES, CUSTOMS, DUTIES AND TAXES

(a) We are not responsible for any taxes, tariffs, duties or customs which may be applied to your order.

(b) All of our fees are set out on or website or communicated to you when you make your purchase. Any additional fees, taxes, tariffs, duties or customs which may be applied after you have placed your order, are your responsibility.

(9) CHANGE OF SHIPPING ADDRESS

(a) Your shipping address cannot be changed once your order has been submitted.

(10) LOST OR DAMAGED PACKAGES

(a) We are not liable for any products which are lost or damaged during shipping.

(b) If your order is lost or damaged during shipping then you should contact the courier and may file a claim with them.

(d) We also recommend purchasing insurance to cover loss or damage of your order during shipping.

(e) If you believe that the loss or damage to your order was caused by us and did not occur during shipping, then please contact us to discuss the matter. We may have obligations under the Australian Consumer Law to provide a repair, replacement or refund.

(11) DISCLAIMER OF LIABILITY FOR THIRD PARTY SERVICES

(a) You acknowledge that we use third-party carriers for shipping and delivery services. While we strive to partner with reliable and efficient carriers, we are not responsible for any errors, delays, damages, or losses caused by these third-party services. This includes, but is not limited to, mishandling, late deliveries, lost or damaged goods, and any other issues that arise during the transport and delivery process.

(12) RESOLUTION OF SHIPPING DISPUTES

(a) In the event of a dispute or issue with the shipping of your order, such as delays, loss, or damage, we encourage you to first contact the relevant carrier company to resolve the matter. Our customer service team will assist where possible, but the ultimate responsibility for resolution lies with the carrier.

(13) INDEMNITY

(a) By using our services, you agree to indemnify, defend, and hold harmless our business, including its directors, officers, employees, agents, and affiliates, from any claims, liabilities, losses, damages, and expenses, including reasonable legal fees, arising from or related to any acts or omissions of third-party carriers used for shipping your order.

(14) ACKNOWLEDGEMENT OF RISK

(a) By selecting a shipping option and completing your order, you acknowledge and accept the risks associated with third-party delivery services. Our business will not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages due to shipping issues caused by third-party carriers.

(15) WRONG OR INCOMPLETE ADDRESS

(a) You shall ensure that all information that is submitted by you to us on the platform is true, complete, accurate and sufficient to identify the actual place of delivery.

(b) If you have entered the wrong shipping information or contact details, it might cause a delay or missed delivery and you will not be eligible for a reshipment or a refund on such transaction.

(16) INSPECTION

(a) Upon receiving the products you will make a full investigation, inspection and/or examination of the products.

(b) In the event that you consider that the products have been damaged prior to delivery, you must notify us of such damage, within the following time period of having received the products ("the Inspection Time"): 3 days

(c) In the event that the products have actually been damaged prior to delivery, and you have notified us of such damage (and provided evidence of such damage) within the Inspection Time, then we will comply with our obligations under the ACL, which may require us, at our cost to repair or replace the products or provide a refund.

(d) In the event that you claim that the products have been damaged but you do not notify us of such damage within the Inspection Time, then we will not be obliged to repair or replace the products or provide a refund, unless the ACL or any other applicable laws provide otherwise.

(17) TITLE

(a) Title to the products will remain with the us until we have received the Purchase Price in full together with any applicable taxes, duties, shipping or delivery costs or other fees or charges payable to us by you in relation to your products.

(18) REFUNDS AND RETURNS

Australian Consumer Law

(a) We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy.

(b) Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

(d) We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.

(e) The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.

(f) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.

(g) Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.

(h) If a product which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.

(i) If a product which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the product repaired or replaced.

Change of Mind

We do not offer any refund if you simply change your mind, or find the same product cheaper elsewhere.

Products Damaged During Delivery

In the event that a product which you ordered is damaged during delivery:

(1.1.1) Please contact us as soon as possible.

(1.1.2) Any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items which you received with the damaged product.

(1.1.3) We will organise to repair the damaged product or to collect it and replace it with an equivalent product, or to provide a refund, provided that you contact us within the following time from the date you received the product: 5 days

Exceptions

Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product you purchased if:

(a) You misused the said product in a way which caused the problem.

(b) You knew or were made aware of the problem(s) with the product or service before you purchased it.

(c) You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.

(d) Any other exceptions apply under the Australian Consumer Law.

Shipping Costs for Returns

(I) In the event that a product you purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law we will bear any costs of shipping the said product (the "Returned Product") back to us, as well as any costs of shipping any replacement product to you.

(II) If the Returned Product can easily be posted or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.

(III) If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.

(IV) In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.

(19) YOUR DATA

(a) The privacy of your data supplied to us during the shipping procedure is also governed by our privacy policy.

(20) CHANGES TO THIS POLICY

(a) Please note that we may from time to time change the terms of this Policy and every time you wish to use this Website, please check the Policy to ensure you understand the terms and conditions that apply at that time.

(b) If you do not wish to accept the revised Policy, you should not continue to use the Services. If you continue to use the Services after the date on which the changes, come into effect, your use of the Services indicates your agreement to be bound by the new Policy.

(21) FORCE MAJEURE

(a) We shall not be considered in breach of guarantee or terms of service and shall not be liable to you for any cessation, interruption, or delay in the performance of its obligations by reason beyond our control including natural disasters, pandemics, fire, an act of God or public enemy, famine, plague, the action of the court or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen.

(22) LAST UPDATED

(a) This Policy was last updated on the following date: 6th June 2025

(23) CONTACT US

(a) For any feedback, concern, or query, you may please reach out to us on the contact details below.

Customer Care: [email protected]